Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. My Support helps you to build this confidence by providing an easy to use support system completely free of charge.
Using standard email communication can be frustrating if emails get lost or flagged by spam filters. By having your communication in an easy to use ticket area, this helps you to run your online business faster and more efficiently.
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
HTML5 responsive layout for tablets and mobiles for better performance on small devices.
Open tickets via email. Just give out a support email address and the system takes care of the rest.
Powerful API to open tickets from other applications or custom built forms.
Add custom fields to your ticket creation page to capture specific data from customers.
Cut down on your support time with standard responses, a great time saver for repeat questions.
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Loads of other features, including ticket merging, import routines and ticket account areas.